Today in every business sphere, the client is considered to be a king. Customer centric businesses tend to enjoy more success compared to those which give second priority to customers. Before we talk more about customer service, let’s define this term. In general terms, Customer Service is the assistance and consultation provided by a company to its customers. It is an act of taking care of customer’s requirements by delivering professional services and assistance.
A good customer service is based on following elements:
- Transparency in Business Operations
- Quick Response
In the real estate industry, there are very less companies in India who pay attention to above mentioned elements of customer service. However Rich Infra is one of the infrastructure development company who has been able to achieve great heights of success by including all of those elements in their customer service process. They believe that delivering best solutions with phenomenal customer service has been instrumental in their success.
The Managing Director of Rich Infra say, “Customer Service through transparency is need of the hour to achieve success in Real Estate. Having one satisfied client is better than ten dissatisfied clients.”
Real estate is a lucrative market which is attracting many new developers these days. However, there are some fraudulent firms as well which are making false commitments to dupe buyers. Hence, buyers should either approach reputed firms like Rich Infra or go through every possible detail of new developers.